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Terms and Conditions

Privacy and Security

We respect and are committed to protecting your privacy, and always keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, keep you updated on your orders and personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the Canfield Scientific Online Store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Canfield Scientific reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Credit Cards

We accept Visa, MasterCard, American Express, and Discover card. There is no surcharge for purchases made via credit card. When ordering, please provide your name exactly as it appears on your card, and the associated billing address and telephone number (i.e. the address and phone number the credit card bank has on file). Incorrect information can cause a delay in order processing. Your credit card is not billed until your order is shipped.

 

Payment Options

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed immediately upon receipt of a money order or cashier’s check. For personal or company checks, orders are not processed for up to 10 banking days after receipt of payment to ensure clearance of funds. Product availability may change and cannot be guaranteed during the time funds clear or payment is received. There is a $25 fee on all returned checks.

 

Shipping Policy

Orders are not processed or shipped on Saturday, Sunday, or holidays, except by prior arrangement. We cannot guarantee when an order will arrive. Shipping or transit time specified by Canfield Scientific or other parties is an estimate only. Please order in a timely fashion to avoid delays caused by shipping or product availability.

 

Out-of-Stock Products

There may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 

Multiple Product Orders

For a multiple product order, Canfield Scientific makes every attempt to ship all products at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless we are informed otherwise. You are charged only for products actually shipped, plus any applicable shipping charges, and will be charged for shipping at the rate quoted on your purchase receipt. The total shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Taxes

Canfield Scientific will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New Jersey. For orders shipped to other states, the purchaser is solely responsible for all sales taxes or other taxes.

 

Returns / Exchanges

Canfield Scientific accepts refunds for products returned within 15 days of delivery date when the products meet the return conditions outlined below.

All product returns received more than 15 days from date of delivery are subject to a 15% re-stocking fee. No returns will be accepted on custom hardware. Original shipping costs are non-refundable. Refunds are processed via company check. If a refund via credit card is required, the transaction is subject to a 5% service charge.

To return an item, contact customer service at 1-800-815-4330 or +1-973-434-1201 in advance to obtain an RMA (Return Merchandise Authorization). Items can be returned only if unused and in the original packaging, including the associated product literature and instructions. Place the manufacturer’s box into a shipping box prior to mailing. Do not place any stickers or labels directly on the original manufacturer’s packaging. Ship the items back to Canfield Scientific at the address below. For your protection, insure the packaging for the value of the product(s) being returned. Canfield Scientific cannot be responsible for lost or damaged packages.

No returns will be accepted without a Canfield-provided RMA number.

If any of the above conditions are not met, Canfield Scientific reserves the right to refuse the return.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Canfield Scientific has the right to refuse or cancel any orders placed for the product listed at the incorrect price. Canfield Scientific has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card was charged for the cancelled purchase, Canfield Scientific will immediately issue a credit to the credit card account in the amount of the incorrectly priced item(s).

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

 

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Canfield Scientific, Inc., © copyright 2013, ALL RIGHTS RESERVED. Content on this site may be used only for the purpose of shopping or placing an order on this site and for no other purpose. Materials from this site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

Other Conditions

These Terms supersede any terms and/or conditions you include with any purchase order, regardless of whether Canfield Scientific, Inc.,. signs them or not. We reserve the right to make changes to this site and Conditions at any time.